The H2O Mop®X5™ is designed to thoroughly clean floor surfaces, such as marble, ceramic, stone, tile, linoleum, sealed hardwood floors, and parquet. Not all floor types are suitable for steam cleaning.

The heat and steam action may remove the wax on surfaces treated with wax. Do not use on unsealed flooring or let the unit stand on any wood or heat-sensitive floor for an extended period of time. This could cause the wood grain to rise, in addition to other types of damage. When using on vinyl, linoleum, or any other. Test the H2O Mop®X5™ on a small isolated area of your flooring prior to overall use on any floor surface.

Heat sensitive floors, use extra caution. Too much heat can melt glue in the flooring. Use only on laminated flooring that has been laid professionally and without any gaps or cracks that would permit the entry of moisture. Test the Mop® X5™ on a small isolated area of your flooring prior to overall use on any floor surface. Always check the use and care instructions of your flooring manufacturer or distributor before using the H2O Mop®X5™ When in doubt, please consult a flooring specialist. Only use the carpet glider on carpeting and rugs. The use of the carpet glider on other floor surfaces will case streaking and possibly scratching. This product emits steam and creates moisture. Watermarks, discoloration, or damage to the floor surface can occur if the unit is left operating too long in one place.

How do I use the H2O Mop® X5™ on my carpet?

When using the H2O Mop® X5™ on carpet surfaces: Place the Mop Head, with Microfiber Cloth in place, on top of the carpet glider (see User's Guide for illustration). Do not attempt to use the H2O Mop® X5™ unit on carpet/rug surfaces without the carpet glider in place.

How hot is the steam it produces?

Up to 120º C

Does it clean grout/area between tiles?

Yes. In fact, the round nylon brushes are a perfect tool to help you clean the mould and mildew that often grows in the grout lines.

What are the small brushes used for?

The round nylon brushes are great for cleaning smooth hard surfaces, such as toilets, sinks, and kitchen counters. The brushes can also effectively clean the grease on pans, stoves, and ovens in the kitchen. They can be used with soap or detergent to clean dirty areas.

Where does the dirt go after cleaning?

The superheated steam loosens the dirt. It is then picked up by the micro-fibre pad and wiped away from the surface. The microfiber pads are machine washable and reusable.

How do I wash the H2O Mop® X5™ microfiber pads/cloths?

Microfiber cloth care:

- Machine wash 60 ºC (140 ºF).

- Do not use bleach

- Do not use softener

How long is the H2O Mop® X5™ power cord?

The power cord is an extra-long 20 feet (6 meters) in length. This means you can easily clean from room to room without having to constantly plug and unplug the unit into the power socket.

My Mop® X5™ suddenly stopped working. There is little to no steam is coming out of it anymore.

Over time, calcium and mineral deposits can build-up inside your steam mop. These deposits can clog your machine and may lessen the amount of steam it produces or prevent any steam at all from coming out at all. Like all steam products, your steam mop needs to be cleaned about every 25 uses, or once a month, to maintain its best performance. The video below will walk you through all the easy to follow cleaning steps to keep your steam mop working perfectly!

Do I need to replace or clean a filter?

Yes. It is important to replace the water filter every three to four months or after approximately 20 to 25 uses as the filter becomes visibly dirty. The Water Filter removes minerals and other impurities from tap water and also works to prevent water deposits from damaging your H2O™ X5 Steam Cleaner. To maximize the performance of your filter, distilled water may be used. If you need additional filters, check the accessory section of this site.

Do not immerse the H2O Mop® X5™ in water.

How can I prevent my H2O Mop® X5™ from leaving puddles of water?

To avoid puddling of water, the Microfiber The cloth must be clean and dry for use. To replace the cleaning cloth, proceed as follows: Let the cleaning cloth cool down, remove the cloth from the unit, replace with a new Microfiber Cloth, and continue use. Select Low steam regulator position for minimal steam.

What do I do after use of my H2O Mop® X5™

Unplug Power Cord from the outlet. Allow Mop Pad/Cloths to cool down and carefully remove cleaning cloth from Mop Head, as cleaning cloth could still be hot. Any water remaining in the Water Tank should be emptied prior to appliance storage. Always empty the Water Tank at the end of each use. Let any water (that may remain as a product of condensation) drain from the steam opening prior to storing the appliance. Wrap Power Cord around Upper and Lower Cord Wrap. Wipe all surfaces of the H2O Mop® X5™ a soft cloth. Store in a protected, dry area. Please store the unit in a cool and dry place when not in use. Do not leave it exposed to sunlight or rain.

I'm having trouble getting the pads onto the mop head, what is the best way to change the pads?

Place the Microfiber Cloth on the bottom of the Mop Head and make sure all the loops on the cloth are aligned with the gripping hooks on the bottom of the Mop Head (refer to User's Guide for illustration), then press the cloth against the Mop Head so the loops on the cloth catches the gripping strips on the Mop Head and hold the pieces together.

Does my H2O Mop® X5™ come with a warranty?

Your Product purchased from Danoz Direct Pty Ltd is warranted, to the original owner, for 1 Year from date of purchase against defects in material and workmanship under normal use and service. Should your Danoz Direct Product prove defective within 1 Year from date of purchase, you must email or call our Customer Service department at customercare@danoz.com.au or 1300 135 085 (M-F 9.30am-2.30pm). Do not return the defective part or unit unless instructed to do so after contacting us. Under this warranty, Danoz Direct will repair, replace or refund any parts found to be defective due to a manufacturer's defect. This warranty extends only to personal use and does not extend to any product that has been used for commercial use, rental use, or use for which it is not intended.  This warranty is not transferable. Danoz Direct is not responsible in any way for damages, losses or inconveniences caused by equipment failure arising from user negligence, abuse or use not in accordance with the User's Guide or any additional safety, use, or warnings included in the product materials. 

THIS WARRANTY DOES NOT APPLY TO THE FOLLOWING: Damage due to accident, misuse, abuse, alteration or vandalism. Improper or inadequate maintenance. Unauthorized modification or commercial use. Damage in return transit. Unsupervised use by children under 18 years of age.